Don't take the bait!

ID thieves are using phish e-mail and text messages to target credit unions

Identity thieves have broadened their illegal phish attacks to target credit unions. Please don't take the bait.

Phishing e-mails, text messages and websites look like they are legitimate, but they are a trap to steal your identity -- and your money!

How it works

Identity thieves copy the names, logos, and hyperlinks from legitimate websites to make their e-mails, text messages and web pages appear to be authentic. The illusion of authenticity tricks some people into responding. A phish e-mail often will include a hyperlink that the crooks are hoping you will click on to "confirm" or to "verify" information about your account.

Don't do it! Never answer a phish e-mail or text message or provide information that could be used to open accounts in your name, make purchases, or commit a crime.

Guidelines for avoiding phish e-mails and texts

Be suspicious of any e-mail or text with urgent requests for personal financial information.
Don't use the links in an e-mail to get to any web page, if you suspect the message might not be authentic.
Avoid filling out forms in e-mail messages that ask for personal financial information.
Always double check to see if you're using a secure website when submitting credit card or other sensitive information via your web browser.
Regularly check your bank, credit, and debit card statements to ensure that all transactions are legitimate.
Ensure that your browser is up to date and security patches applied.
Notify your financial institution immediately if you suspect you have disclosed personal account information to an unauthorized recipient.

E-mail or text messaging is not secure communication. Receiving a surprise e-mail or text from anyone who wants you to reply with personal information should be your first clue that a crook is baiting your hook. STCU and other legitimate organizations would NEVER send you an unsolicited e-mail or text messages, seeking personal information.

You should never feel compelled to open an e-mail or text message from a stranger. If it's that important, the sender will call you.

Safe and secure communications

Want to use a safe communication tool to speak with an STCU Member Service Representative? Try LiveChat or call us at (509) 326-1954. Both are secure.

Resources

Quick Facts

E-mail or text messages are not private.
Phishing e-mail looks legit.
Phishers are identity thieves.
Never open e-mail from strangers.
Never open e-mail with a funny return address.
Never "reply" to strange e-mail.
Never send private information by e-mail.